Retail
Native Integration for Ticketing Shops
Explore how we helped a ticketing platform provide their customers with an easy way to set up automations by building a Make app and making it available as a native integration.
Explore how we helped a ticketing platform provide their customers with an easy way to set up automations by building a Make app and making it available as a native integration.
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A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Even with the extensive range of apps and integrations that Make , it may happen that you use a platform that is not (yet) supported. This was the case with our customer TicketPay, an all-in-one ticket shop solution for event organizers of all sizes. TicketPay's platform supports various types of events, including concerts, festivals, and trade shows, and offers features such as managing ticket packages, payments, guest lists, seating plans, pre-orders, and more. As Make Gold Partner We have contributed our expertise in app creation to support our customer.
TicketPay contacted us at wemakefutureto give customers an easy way to create their own automations. This functionality would provide numerous benefits, such as migrating information from TicketPay to another platform. It would also be helpful if a customer buys a festival ticket without purchasing additional tickets for parking or camping, for example. An automated scenario could then send a follow-up email a few days before the festival, reminding the customer to buy these additional tickets.
In order to help our customer achieve their goal, we developed a MakeApp commissioned for its platform using its API. From the API documentation, we identified seven GET endpoints that needed to be included in the app. Authentication should be done via an API key and query parameters should be accepted.
After we connected all endpoints and built the app, we also guided through the certification process Make. This process ensured that the app was made available as a native integration in Make. The customers of TicketPay were then able to seamlessly create their own automations with the Make platform and thus manage their ticketing processes more easily.
When questions came up, we provided continuous advice to our customer. He asked about the general differences between watcher modules and list modules. We explained the benefits of the two and finally came to the conclusion that watcher modules were best suited to the customer's needs as they proved to be more efficient and saved operations over the long term. As a result, the customer decided to implement watcher modules for all endpoints.
In further discussions, we determined the specific values for certain parameters so that we could incorporate drop-down menus into the watcher modules. In addition, the customer needed to customize their API and create an endpoint that would transfer relevant customer metadata. This adjustment made it possible for the connection to Make displays the user's name, which makes it easier to allocate information.
Finally, we also provided general advice on the Make platform and its individual features. As Make Gold Partner we were able to offer in-depth information and technical insights into the automation platform.
As a result, we successfully developed a Makeapp for TicketPay and supervised their certification. After minor adjustments to the API, the app was made available as a fully functional native integration in Make. As a result, TicketPay customers were able to use this integration to create tailored automated scenarios that simplify tasks such as booking tickets, sending follow-up emails for events, managing payments, and more.
We have also provided our client with valuable advice by helping them find the right solutions for their needs and sharing our expertise via the Make platform.
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